Terms & Conditions


    1. These Terms govern your use of our website located at rentalq.com.au (the Site) and form a binding contractual agreement between you, the Customer of the Site and us, RentalQ Holdings Pty Ltd ABN 84 621 935 153 trading as RentalQ (RentalQ). For that reason, these Terms are important and you should read them carefully and contact us with any questions before you use the Site and the Services.
    2. By completing the registration process and/or using the Services, or by viewing or browsing the Site and Services, you acknowledge that you have had sufficient chance to read and understand these Terms, and that you agree to be bound by them.
    3. You warrant that:
      1. you are at least 18-years-old and you are legally capable of entering into binding contracts; or
      2. if you are under 18-years-old, you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf; or
      3. if you are browsing and propose to use the Services on behalf of a business, you are authorised to enter into transactions on behalf of that business and the business agrees to be bound by these Terms.
    4. If you do not agree to these Terms, you may not access or otherwise use the Site and the Services offered on or through the Site.
  2. DEFINITIONS In these Terms: App means the RentalQ mobile application available for Apple and Android, which forms part of our Services; Content means any and all data, text, software, images, audio or video material and other content, in any medium, provided by RentalQ to you; Customer means a person who gains access to the Site and Services, whether as a registered or casual Customer or a casual website browser; Intellectual Property means all intellectual property rights, including all copyright, patents, trade marks, design rights, trade secrets, domain names, know-how and other rights of a similar nature, whether registrable or not and whether registered or not, and any applications for registration or rights to make such an application; Property means a rental property listed as Property Listing on the Site; Property Listing means Properties that are listed by on the Site with the purpose of an offer to lease by Property Owners to Customers, which may include promotional or marketing information provided by the Registered Owners or RentalQ; Property Owner means the registered proprietor of the Property; Services mean:
    1. the online platform provided by RentalQ through the Site to provide general information regarding available Property Listings;
    2. the online platform provided by RentalQ through the Site to provide general information regarding the App and
    3. includes any Services currently offered by RentalQ and any Services or products that RentalQ may choose to offer in the future;

    Site means http://rentalq.com.au;

    Terms means these Site Terms and Conditions and the documents referred to in it;

    You means you, the person using the site in your capacity as a Customer;

    Us, We, Our means RentalQ Holdings Pty Ltd ABN 84 621 935 153 trading as RentalQ.

    1. You acknowledge and agree that although we will use all reasonable efforts to ensure that the Services are available, temporary interruptions of the Services available through the Site may occur. We shall not be liable to any person or entity for loss or damage incurred by such downtimes.
    2. All Content and Services provided on or through this Site are provided "AS IS" and "AS AVAILABLE" for your use.
    3. The Content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement. Your use of this Site and the Services is solely at your risk.
    4. We reserve the right to withdraw or amend the Services and Content we provide on the Site without notice. We may restrict access to some parts of or the entire Site or Services, from time to time.
    1. You do not need to register to the Site in order to view the Property Listings on the Site. However, to obtain full access to the Services, registration is required. Any personal data or information provided by you is processed by us in accordance with our PRIVACY POLICY. By registering to the Site and providing any such data or other personal information:
      1. you agree that all information provided during the registration process is true and accurate and you will update this information in order to keep it current, complete and accurate; and
      2. you agree to the terms of our PRIVACY POLICY.
    2. During the registration process, you will be asked to select a password for your Customer account. You agree to keep your password confidential at all times and must not disclose it to any third parties. You agree to be fully responsible for activities that relate to your Customer account or your password. If you have reason to believe that your password has been obtained by someone else without your consent, you must inform us immediately to disable your Customer account.
    1. The Site and Services are provided for to Customers for personal use only.
    2. The Site allows for Customers to browse general information regarding current Property Listings and general information regarding the App. RentalQ provides the Site as a platform only. Applications for any of the Property Listings are processed by us through the App in accordance with our [APP TERMS AND CONDITIONS].
    3. RentalQ does not recommend or endorse any particular Property Listings or Property Owners. The Site and Services are not designed to provide qualitative advice regarding the fitness for purpose and suitability of any Properties. RentalQ strongly advice Customers to exercise caution and do their own due diligence and inspections prior to making an Application for Residential Tenancy through the App.
    4. The Site and Services are intended for browsing and use by individuals and businesses based in Australia only.
    5. Customers agree to provide all the information and materials as may reasonably be required by the Site and Services in relation to transactions conducted on, or through, or as a result of the use of the Site and Services. We have the right to suspend or terminate any Customer account if the Customer fails to provide the information and materials as required by the Site and Services.
    1. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortious behaviour, negligence or any other cause of action.
    2. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Services or the Content contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Services or that the operation of our Site will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Site or the Services.
    1. The Services or any Property Listing may link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. These websites are not under our control and are not maintained by RentalQ. We are not responsible for the content of those websites. We only provide links to external websites as a convenience, and the inclusion of such a link to external websites do not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.
    2. We make no representation about any other website you access through this one. Please understand other websites are independent from our Site so we do not accept responsibility for such websites.
    1. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.
    2. We own and retain all proprietary rights to the Site, the Services provided through the Site, and all associated Intellectual Property rights. You are permitted to use the Services only as authorised by us. As a Customer, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms.
    3. Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.
    4. You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.
    5. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by Property Owners or other Customers are those of the respective author(s) or distributor(s) and not of RentalQ.
    1. You must not:
      1. modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, sublicense, transfer, assign, rent, sell or otherwise convey any information, software, products or services obtained from the Services without the prior written consent from RentalQ; or
      2. disassemble, decompile or otherwise reverse engineer all or any portion of the Site, Services or Content; or
      3. impose or attempt to impose an unreasonable or disproportionately large load, as determined by RentalQ in its sole discretion, on the Site’s and Services’ infrastructure; or
      4. interfere or attempt to interfere with the normal course and process of the Services; or
      5. bypass any computer systems or secured networks connected to the Services; or
      6. use manual or automated software, devices, or other processes to harvest or scrape any Content from the Site and Services; or
      7. do any other act that may constitute an improper use of the Site and Services, as determined by RentalQ in its sole discretion.
    1. You agree that we shall not be liable for any damages suffered as a result of using the Services, copying, distributing, or downloading Content from the Site.
    2. In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.
    3. We do not endorse any Property Listings, and expressly disclaim any and all liability in connection with them. In no event shall we be liable for any claims by a third party in tort or contract, or pursuant to the Competition and Consumer Act 2010 (Cth) including, but not limited, to any misleading statements made and/or incorporated into any Property Listings due to information provided by Property Owners. It is your sole responsibility to undertake due diligence into the Property Listings and inspections at the relevant Properties.
    4. You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Site and Services and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Site and Services. You must not assign or otherwise dispose of Customer account to any other person.
    5. Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.
    6. As a condition of your access to and use of the Site, you agree to indemnify RentalQ and its successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to:
      1. your access to and use of the Site and Services; or
      2. your breach of these Terms and any applicable law or the rights of another person or party.
      This indemnification section survives the expiration of your registration, and applies to claims arising both before and after the registration ends.
    1. You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site and Services, and/or your registration, or suspend or block your access to the Site and Services.
    2. We may terminate or suspend your access to the Site or Services if there is a failing to make any required payments or fees. If you subsequently want your account to be reinstated, you must pay all monies due and owing to us including any applicable costs or charges. You may then have to open a new account as all your data may have been deleted, archived, or lost.
    3. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
    4. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.
  12. NOTICE
    1. By using the Site and Services, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site.
    2. You acknowledge that all contracts, notices, information and other communication we may provide electronically comply with any legal requirements that such documents are in writing.
    3. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an email is sent, or 3 five (5) to ten (10) days after the date of posting any letter. As proof of service, it is sufficient that:
      1. for letters, the letter was properly addressed, stamped and placed in the post; and
      2. for emails, the email was sent to the specified email address.
    1. If we fail, at any time, to insist upon strict performance of your obligations under these Terms, or if we fail to exercise any of the rights and remedies we are entitled to under these Terms, this will not constitute a waiver of such rights or remedies and it will not relieve you from compliance with your obligations.
    2. If we waive a default, it does not constitute a waiver of any subsequent defaults.
    3. No waiver is effective unless it is expressly stated by us to be a waiver and is communicated to you in writing as per clause 12.
  14. FORCE MAJEURE We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:
    1. acts of god;
    2. natural disasters;
    3. sabotage;
    4. accident;
    5. riot;
    6. shortage of supplies, equipment, and materials;
    7. strikes and lockouts;
    8. civil unrest;
    9. computer hacking; or
    10. malicious damage.
  15. SEVERABILITY If any court decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, that term will, to that extent only, be severed from the remaining terms. The rest of these Terms will continue to be valid.

    1. These Terms, and the documents expressly referred to in them, constitute the entire agreement between you and RentalQ, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding or agreement between us relating to the Site and Services.
    2. We each acknowledge that, in entering into these Terms, neither of us relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in these Terms.
  17. GOVERNING LAW These Terms is governed by the laws of the State of Queensland, Australia and each party submits to the jurisdiction of the courts of the State of Queensland, Australia.

    1. We reserve the right, in our discretion, to correct any errors or omissions in any part of the Site and Services. We may restrict access to parts or the entire Site and Services at any time, including, but not limited to, Content, certain features and Services, hours of availability, and equipment needed for access or use, without notice or liability.
    2. Any material on the Site and Services may be out of date at any given time and we are under no obligation to update such material.
    3. We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately, unless expressed otherwise.
    4. It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site and Services. Your continued use of the Site and Services will be deemed as your acceptance thereof.
    5. We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.
  19. Last updated on: 30/05/2018